Frequently Asked Questions

Holicay is a Singapore based travel tech company that powers the world's first collaborative trip planner that lets travellers plan, book and manage bespoke vacations in one place, powered by AI.

We started Holicay because we didn't enjoy the process needed to pull a group trip together. You had to rely on wordy blogs, Youtube videos (may not mention the exact place), Instagram (no map pins) for research and another set of tools for organization using Google Maps, Notion or Sheets. Then you have to book all these logistics on separate different platforms (flights, Airbnb, Booking.com) and everyone forgets who paid for what. The Co-founders wanted a more streamlined process for discovery, organization and booking on a single tab and that's how Holicay was born.

There are three ways any traveller can use Holicay. Users who are looking to create a itinerary from scratch may use the Kanban inspired Holicay Canvas to design their own trip collaboratively with friends. For travellers who prefer to reference other existing itineraries, they may browse and find community itineraries published by other travel creators and customize from their plans. Lastly, for users that need more personalization they may plan their trip with Holi AI.

Yes! Holicay's trip planner is free to use and most of its other travel utility tools like it's optimize route function, expense splitting and Google Maps export are free to use. However, Holicay also has paid features that users will need to pay in order to access. Some of these paid components include exclusive access to prominent travel creator itineraries and other quality of life features.

Unlike other travel planning apps that focus on productivity, Holicay also supports the booking of the bespoke trips that any user designs. Our Canvas allows travelers to seamlessly cart out and purchase hotels, land transfers and tours and tickets all in one tab. In addition, Holicay has the best horizontal drag-and-drop travel planning interface called the Canvas - a Kanban-style trip planner.

You can browse itineraries and plan trips without an account, but signing up lets you save trips, collaborate, and book experiences.

You can start with a blank Canvas and add hotels, experiences, and transport. The best part is that you can get friends to collaborate with you across different types of devices with multi-sync. This ensures you always have access to your itinerary regardless of where you are and the devices you are using.

Yes! There are two ways you can customize an itinerary. The first way would be to browse our community itineraries for an itinerary that is suitable. Next you can click customize on a free or premium itinerary (if you have bought it) and export that entire plan into your own trip planner. You can then modify dates, swap activities, or add your own experiences.

Yes! Holicay lets you invite others to edit and organize a trip together as long as they have access to your Canvas's edit link.

You may share your itinerary in two ways. The first way is by directly sharing an Edit or View link from the Canvas. On the Canvas, click the Share button and you may choose to invite other people into your plan via email or by sending them your unique Canvas link.

Holicay has an auto-save feature for any itineraries that you plan on the Canvas and works similarly to Google Sheets or Google Word.

As of 2025, you can export your itineraries to PDF via our itinerary export function. You can find this button at the top right of the Holicay Canvas.

Holicay does not provide personalized recommendations to individuals on the free plan. However Holicay's recommendations are curated by the thousands of users that are planning their trips on the platform

Holicay integrates transport booking options, including airport transfers and private drivers. You may find this under the "Add something" function on your Canvas and then selecting the transportation option. From there you may pick your transport of choice. Pro tip: You can also find any flight internationally using our flight finder under transportation. This makes it easier for you to plan around your arrival and departure times.

Yes! You can add private notes and share them with your travel group.

Of course! Holicay supports complex itineraries across multiple cities and countries. You may do this by clicking on the Add Destination button on the homepage or via the Edit Destination/Dates text on the Canvas.

Not at the moment. However you will be able to book hotels and other vacation rentals around the world with operations in 100+ countries.

Yes! You can reserve hotels, private tours, and transport all in the Holicay Canvas.

We accept major credit cards, debit cards, and international payment gateways like Wise.

Yes! We use industry-standard encryption to protect your transactions.

Yes! You can choose to book individual experiences without booking a full itinerary. Think of the Canvas as a variation of a checkout cart and you can choose to purchase different products separately. However, the benefit of purchasing everything together is that you will save money from a bulk purchase. This is only eligible for users who are booking multiple products at the same time.

You will receive an email confirmation and can view your bookings in your Holicay account. Similarly, you can find your past bookings under My Bookings in Holicay. To make a booking, you must have a Holicay account.

Yes! We support multiple currencies depending on your location.

Holicay takes a commission from the hotels or tour providers whenever you place a booking as a convenience fee while still ensuring that the rates you get are competitive to the market.

Yes! We support small group bookings, and private tours can accommodate multiple guests. Holicay's platform excels at private group bookings as users will get to benefit from the cost savings when you book a trip for a bigger group. For enterprises, please contact +65 80495247 or email [email protected]

Similar to most other travel OTAs or E-commerce platforms, we require full payment in order to reserve your booking. An upfront booking ensures that we can support our users to the fullest and create trust between our users and suppliers.

Yes, but cancellation policies vary depending on the type of product that you book. For more information about cancellation, please refer to each product's cancellation policy.

If eligible, you can request a refund through your Holicay account. You may do so by going to your My Bookings tab and selecting the product you wish to refund. Refunds are not immediate and can take up to 20 business days depending on your payment method.

You may not change your booking dates directly. However if eligible, you may request a refund and then proceed to book that product on a different date.

Some providers offer a 24-hour free cancellation. Please check your booking details for more information.

Holicay works with partners to offer flexible rebooking options or cancellations. For more information, please see Terms and Conditions.

You may write in to us via [email protected] for hotel bookings.

You will receive a full refund or an alternative option.

If you have booked a cancellable product, you may proceed to request a cancellation and create a new booking.

Click "Forgot Password" on the login page and follow the reset instructions.

Contact our support team, and we'll process your request.

We're working on an offline mode for better accessibility.

Not yet, but our mobile-friendly site works seamlessly on any device.

Ensure your card details are correct or try a different payment method.

You can reach us via live chat, email, or our contact form.

Some bookings require manual confirmation—check back within 24 hours.

Yes! Social login is supported for easy access and added security.

Please contact us via our WhatsApp helpline or support email at [email protected].

Availability depends on providers—try adjusting your travel dates.

Yes! Users can leave reviews on trips and activities.

We offer personalized trip planning for premium users. You may request for a premium trip concierge at our Find a Planner page.

Yes! You can send a shareable link to friends and family.

Yes! Manually add hotels, activities, and notes to customize your trip. If you cannot find a specific hotel or product you booked elsewhere, Holicay lets you create a custom product and upload your links or details directly for free.

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